Returns, Refunds and Exchanges
Overview
Our policy covers you for 14 days from the date you receive your goods.
Please note, to be eligible for a return, refund, or exchange, your item must be unused and in the same condition that you received it in, which includes the original untampered packaging. To complete your return, we may require a receipt or proof of purchase.
We are only able to offer refunds or exchanges for products purchased directly from our website - If you have purchased from one of our retailers you will have to contact them regarding the return.
Returns
If you change your mind about your purchase, simply return it to us and we will offer you a simple no questions asked full refund or exchange.
Products purchased as a set can only be returned as a complete set, not as individual items.
If a product or order had any form of discount applied at checkout, you will receive the price paid for that, or those items, and not the full recommended retail value.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are eligible, then your refund will be processed, and a refund, excluding the original delivery costs, will be initiated and applied to your original payment method, within 14 days.
Please note, there is often some processing time associated with a refund. So although we will initiate a refund within 14 days, it could take slightly longer to appear in your account.
If you haven't received a refund yet, please first thoroughly check the account associated with your payment method. If having done this, you still have not received your refund yet, please contact us via the button below, or via support@hellomelts.co.uk.
Exchanges
If your item is defective or damaged on arrival or you simply wish to try something else instead, then please contact us via the button below, or via support@hellomelts.co.uk. We would be more than happy to help arrange an exchange.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Shipping
If you choose to return or exchange an item then, unfortunately, you will need to cover the cost and method of postage as we are a small business.
We recommend sending items using a trackable shipping service and/or purchasing shipping insurance as we can not guarantee that we will receive your returned item.
We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.
To return your product, please contact us via the button below or via support@hellomelts.co.uk.