FAQs

Candles may discolor or fade when they are exposed to intense light for extended periods as well if stored in warm or humid areas.

We do not recommend displaying your candles for long periods in direct sunlight, fluorescent lighting or other strong illumination.

Wax will also soften in temperatures over 80 degrees Fahrenheit. Store your candles in a cool, dry place if they will be stored for an extended period of time.

At Hellomelts, we exclusively use premium paraffin wax for our candles and wax melts.

We've chosen paraffin wax for its excellent scent throw, ensuring that each candle and wax melt fills your space with our exceptional fragrances.

Paraffin wax is also known for its clean and consistent burn, making it the ideal choice for our high-quality products.

By meticulously selecting the best paraffin wax, we ensure that every Hellomelts product delivers a superior sensory experience, combining lasting fragrance with a clean, beautiful glow.

We use multiple kinds of wicks depending on the candle and the scent.

These include, cotton core wicks, flat braid and threaded wicks cotton wicks. All wick types have various purposes and benefits ranging from rigidity to keep the wick centered to soot and smoke resistant properties.

We do not use ANY lead wicks. Lead wicks have also been banned in the UK for many years now.

For the most part, yes, but of course this depends.

You should trim the wick when it needs trimmed. If you see a carbon mushroom on top the wick, it definitely should be trimmed, or if the wick seems very long.

When trimming, you really should trim the wick to 1/4" before lighting your candle. If at any point the flame is getting too large and you are seeing smoke or suit, simply extinguish the flame, trim and re-light.

If you do not keep your wick trimmed, problems can occur. Wicks of all candles can "mushroom" at the top which can lead to excessive flickering, smoke, and/or soot.

Keeping your wick trimmed also makes your candle safer and last longer. Additionally, it can also prevent your wick from curling back into the wax - wish is mainly a problem with non-cored wicks.

A little "hang-up" is normal especially towards the top and middle of the candle. It typically will catch up. But small amounts of hang up or film is completely normal.

An excessive amount (Over 1/4") and in extreme cases of burning a hole down the middle (tunneling) while can occur for a number of reasons is best to avoid.

Multiple factors can contribute to tunneling. Improperly or cheaply made candles is one cause. A mistake during production, typically with the wick is another. Not burning the candle long enough (3-4 hours each burn) is another.

We use premium ingredients and all our recipes including wax, fragrance, and wicks have been extensively tested together. That doesn't necessarily 100% prevent this issue from occurring but it drastically reduces its chances.

Each time you burn a candle, should try and burn it at least until the wax pool reaches the edge (or very near the edge) of the container... even if it barely reaches. On average this is around 3-5 hours of burn time depending on the container and/or the number of wicks. Often your candle will self-correct as it burns down, but if the tunneling is bad enough, it may not be able to.

This can happen for a couple of reasons. First, make sure to keep your wick trimmed properly as mentioned above.

Secondly, constant or random drafts can cause puffs of smoke as well. For example, if your candle is next to a window, door, vent, etc. the drafts will interfere with the flame causing it to dance around and produce smoke.

Also, if your candle is located in a place where people frequently walk right past it, this can cause puffs of smoke as well. Unless its constant, its nothing to be too worried about.

A carbon buildup, otherwise known as a "mushroom" can happen with any kind of wick and wax. It is most common in highly fragranced candles as the fragrance oil travels up the wick while it burns. It is completely normal, however, it needs to be removed by trimming the wick before relighting as mentioned above.

In a way, the mushroom head is a nice reminder that, "hey, I need to trim my wick". (Please remember to give the candle plenty of time to cool and harden before attempting to trim the wick as you do not want wick debris falling into the wax.

There are a couple of ways to do this. Its important to note that you should try to AVOID BLOWING OUT THE FLAME as much as possible as this definitely does cause excessive smoke. It is also dangerous because you may blow the melted wax out inadvertently as well. So, If you do, please do it gently.

If you have a 'Wick Snuffer', then that is ideal as its a smokeless way to kill the flame. 

No, not at all. Lead wicks been illegal in the UK for sometime, but we never have used lead wicks and never would.

Because glass weakens as it accumulates bumps and scratches from use, we do not recommend refilling our jars for re-use as a candle.

However, they make terrific holders for all kinds of things around your home: buttons, nails, cotton balls, ear buds potpourri, seashells ... or anything you may want to display. Additionally, most local recycling agencies will accept empty candle jars with other glass jars.

This is purely a safety issue and any candle maker or retailer will recommend this.

Glass gets hot on the bottom as the wick nears the base. It can cause cracking, breaking, or damage underneath the glass. We also recommend burning all candles on heat resistant surfaces.